Frequently asked questions

1. How do I make an order?

You can place your order using the following two methods:

Online order: Surf our e-shop, select the products you desire to order and follow the easy, step by step process to checkout.

Telephone order (Cyprus only): Alternatively, call us at 7000 71 21 and place your order via telephone, Monday - Friday 08.30 - 16.30. Please have your product code ready. This option is only available for orders in Cyprus.

2. What are the delivery methods?

We offer the following two Delivery Methods:

  • Door to Point Delivery (Cyprus only): To your preferred or your closest partner Courier Station.
  • Door to Door Delivery (All European Countries): To the address you provide, either home address, office or the hotel you stay.

Cyprus: If you do not have a premium subscription, shipping costs € 3.50.

Premium membership (Cyprus only): Free shipping without a minimum order amount. Plus priority on execution and shipment. Find out about about that service here .

Greece and other European Countries: The shipping fees depend on the goods you choose. We recommend logging into and adding the products you want to your cart. The cost is automatically calculated according to their weight / volume. You can add or remove products.

3. Why should I have a Premium account?

Premium benefits (Cyprus only)

  • Free shipping with no minimum order
  • Priority on execution and shipment
  • Double loyalty points that can be redeemed for a discount at any time

Learn more about that service here .

4. What Payment methods for you offer?
  • Credit/Debit card (Visa, Visa Electron, MasterCard, American Express, Diners): To ensure the security of the payment, we use the system JCC Gateway provided by SIX Payment Services. This payment option is FREE.

5. Where do you deliver? Do you offer International delivery?

We deliver everywhere in Greece and Cyprus and to 30 countries all over Europe. For more information on our shipping methods please visit our Delivery Information section

Delivery Information

6. When will I receive my order?

Generally orders will be received within 2-3 working days.

Orders to remote areas of Cyprus (villages) might delay more.

If you are ordering from any other European country, orders will be received within 4-6 working days.

7. Delayed orders. Why is my order delayed?

Orders might be delayed due to...

Orders to remote areas (villages) might delay more.

Absence of customer from scheduled delivery point.

Lack of contact between the customer and the courier (No reply to courier call, wrong customer telephone number provided by customer).

Extreme weather conditions, public strikes or holidays.

On the day that the order is on the way, the customer is informed with sms.

8. Change Policy (CY - GR)

You can request a change policy sending a written notification with the relevant invoice to Since your request is approved, you can return it to us in its original condition unopened with seals, packaging and shrink-wrap intact within 14 days from the date of delivery. According EU regulation the trader must give refund and it should be in cash not a voucher. Otherwise, it will be returned to you and you will have to take care of the shipping cost. Delivery costs regarding the purchase are charged on the customer while regarding the return are on the company. When the customer places the new order, there will be a delivery fee. Changes cannot be applied on products such as food, alcohol, sensitive or baby products. The company may decline changes without giving any reason.

9. Can I cancel my order?

If you have not finalised your order on our e-shop:

Go back to your basket and cancel the order or delete any product(s) you do not want.

If you completed the online order:

Unfortunately, once the order has been placed and paid for, it immediately goes to our warehouse for processing, therefore, cannot be cancelled. 

10. Can I place an order now and have it held to be shipped at a later date?

Unfortunately no, unless ...

Once the order is placed and approved by our accounting department it will be sent to the warehouse for processing. However, you may email us at requesting to send you your order at a later date. The order is required to be paid. Consequently, the C.O.D. payment method is excluded.


If you would like not only to hold your order but also pay later, we suggest preparing your Wishlist where you will be able to return to complete purchases when you feel ready.

11. Availability of our products

Most of the products shown on our e-shop are available for immediate purchase with the exception of the products marked as ‘sold out’ and/or ‘available only via order’.

Products marked as ‘sold out’, will be back in stock ASAP. You may be informed via email if you wish.

In the unlikely event that two different orders for the same product were placed before the warehouse was updated, stock may not be enough and eventually not shipped to you. The value will be deducted from the final amount payable on the delivery day of the order when cash on delivery or a refund will be issued to your credit card.